Elevate Your Travel Experience By Understanding Air China Airlines Policies

The People's Republic of China's flag carrier, Air China, is officially named Air China Limited. Its main office is in Shunyi, Beijing. The airline was formally established in 1988, after the split of the former Chinese flag carrier, CAAC, which was bifurcated into six groups, of which Air China is one. It is counted among the largest airlines in China,  where a significant share (53.46%) of Air China Airlines is in the hands of China National Aviation Holding, a state-owned company. The airline is proficient in handling various national and international destinations globally to take its passengers to their desired destinations.

Air China Airlines' Types of Classes

Air China offers various classes to give each passenger an exclusive and unique experience. Each class offers distinct features and amenities, and passengers can choose a cabin based on their preferences from the following options provided by the airline:

• Economy Class
• Business Class
• First Class

Air China Airlines' Services or Facilities 

Each traveller has specific needs and desires that they consider when planning to travel with Air China. And the airline has acknowledged such wishes, and thus offered various services and facilities to their passengers, which can be seen as follows:

• Air China provides luxurious lounges at the airport. The airline offers a variety of free meals and drinks, so you can relax before you board your flight.
• The airline has prepared a myriad of free special meals, from which you can choose your preferred one.
• If travellers have purchased the airfare ticket for designated routes and in a specific class of service offered by Air China, the airline may enable them to enjoy the two-class luxury car transfer service between the selected cities and airports provided by Air China. 

Air China Airlines' Popular hub

Hubs are essential for Air China Airlines, as they are the central point where most airline flights converge. Hubs also help the airline maximise the use of its resources and thus serve the broader network of destinations. Therefore, a critical and popular hub of Air China, which can be seen as follows:

• Beijing Capital International Airport
• Shanghai Puding Airport
• Chengdu Shuangliu International Airport 

Air China Airlines' Top International Destinations with Code

Air China flies to over 200 destinations, domestically and internationally. However, there are specific international routes to which the airline travels the most, making them the top global destinations of the airline, which can be seen as follows:

• Los Angeles International Airport (LAX), Los Angeles
• John F. Kennedy International Airport (JFK), New York City
• San Francisco International Airport (SFO), San Francisco
• Dulles International Airport (IAD), Washington
• Heathrow Airport (LHR), London Heathrow
• Montreal-Pierre Elliott Trudeau International Airport (YUL), Montreal
• Sydney Airport (SYD), Sydney
• Singapore Changi Airport (SIN), Singapore

Air China Airlines' Code Share Partner

If Air China doesn't fly to specific destinations, it won't want you to feel disappointed after reaching its website. Thus, it has joined hands with various other airlines, which are known as code-share partners, through which you can fly to your desired location. Therefore, the code-share partners of Air China include:

• United Airlines
• Air Canada
• TAP Portugal
• Hawaiian Airlines
• Cathay Pacific Airways
• China Express
• EVA Airways
• Singapore Airlines
• LOT Polish Airlines

Air China Airlines' Booking Process

If you like the facilities and amenities served by Air China and want to reserve a flight with it, you can do so in a simple step as provided in the following section: 

• Visit the official website of Air China at airchina.com
• Select your trip type, origin and end airports, number of passengers, travel dates, and the number of military or disabled police officers, and click on "Query."
• Select your flight at a suitable time, and choose your desired cabin class.
• Please fill in all the requested personal information details of all the passengers and provide them with the contact information of the person to whom you want the information regarding the booking to be sent. 
• Choose the additional services you want from the airline that are provided by it.
• Once you continue, kindly provide your payment information, including the card details you will use for the transaction.  
• Make the final payment.
• The airline will send all the passengers' travel itinerary to the registered email address.

Air China Airlines' Change or cancellation policy

Plans that you have been planning for a long time can suddenly change. Thus, changing the plans requires changing the reservations as well. Hence, if you have made any reservations with Air China, you must know about the change and cancellation policy of the airline, so that you can make the changes easily at the time of requirement, which can be seen as follows:

• The change and cancellation fee on your ticket would be based on your fare ticket and the time remaining before the departure of your flight.
• Generally, there are no cancellation or change charges if the amendment is made within 24 hours of reserving your ticket.  
• If the cost of your new ticket exceeds that of the original, you will need to pay the extra fare for the flight.  
• If the price of the new ticket is less than that of the original, you have the option to ask for a voluntary refund. 
• You will be charged the change fee for each segment of your flight.  

Air China Airlines' Change or Cancellation Process 

After deciding to amend your planning trip with Air China, you should also know about the amendment process so that the airline won't charge your ticket under its no-show policy. Thus, with the following easy steps, you can alter your previous plan without incurring any future problems:

• Visit the official website of Air China at airchina.com
• Go to the "My itinerary" section under "My orders/itineraries."
• If you have already registered with the airline or registered yourself, enter your mobile number, email address, and password. 
• Open your itinerary and modify it according to your needs.
• Follow further instructions, based on your request. 
• Pay for the charges, if applicable.
• Receive your confirmed changes at your registered email address. 

Air China Airlines' loyalty program

Air China's loyalty program was conceived by its family carriers, which include Air China, Air Macau, Shandong Airlines, Shenzhen Airlines, Kunming Airlines, Inner Mongolia Airlines, Dalian Airlines, and Beijing Airlines. The title of their rewards program is PhoenixMiles. After joining the airline's program, you can earn miles by travelling with its family carriers, any of its partner airlines, or by using the services of its non-airline partners. After gaining mileage, it can be used to book various flights and other Air China services, and make your overall travel experience a soothing one.  

How do you join Air China's Loyalty Program? 

You can earn miles while travelling and using other Air China services. After earning, you can redeem the miles for various benefits. But before redeeming such points, you should have become a member of its loyalty program, PhoenixMiles, which can be done in the following easy steps: 

• Visit the official website of Air China at airchina.com 
• Click on "PhoenixMiles."
• Tap on "Register," provided in the website's top right corner.
• Provide the personal information they asked for and click on "Next."
• Follow the instructions further and register with Air China's loyalty program.  

What are the benefits of joining PhoenixMiles?

After becoming a member of PhoenixMiles, you can take advantage of Air China's array of services. After you gain the status level, the benefits increase with every movement until you can have the most significant benefit in various dimensions. All the benefits of joining the PhoenixMiles can be seen as follows:

• With an increasing tier status, you earn a reward of extra mileage in addition to the normal mileage you gain while travelling with the airline. 
• You will be prioritised for a reserved flight ticket seat if your name is on the waiting list.
• Apart from the standard checked baggage, the airline allows you to carry an extra baggage item for free. 
• You will also get priority with Air China during check-in, boarding, and deboarding.
• The airline allows you to use your accumulated mileage to book extra baggage or upgrade your ticket, so you don't have to pay extra for these services. 

Air China Airlines' Refund Policy

Air China Airlines has a comprehensive refund policy, through which you can learn whether you are eligible for a refund. Thus, you must be aware of its refund policy, so that you would know what amount you would receive in case you have to cancel your flight, which can be seen as follows:

• You will receive a refund based on your fare conditions and the time remaining between the cancellation of your flight and the flight's scheduled departure. 
• If you change your flight ticket and the new ticket's price is lower than the original one, you can get a voluntary refund.
• You will generally get a full refund if the cancellation is made within 24 hours of the ticket reservation. 
• If there are multiple unused segments after consolidating the different refund fees, the airline will apply the highest refund fee.  
• The change fee for Air China is non-refundable if you voluntarily alter your air ticket before submitting a refund request. 

Air China Airlines' Seat Upgrade Policy

After booking a particular type of seat, you may want to upgrade your previously booked seat, due to the various amenities offered by the airline for that specific seat. Thus, you would like to know about the seat upgradation policy of Air China, which can be seen as follows:

• Your ticket may be eligible for an upgrade if the number begins with "999," Air China operates your flight, the flight code is indicated as CA, and if you possess an Economy class ticket in Q class or higher for a domestic flight, or a T class or higher ticket for an international flight. 
• Air China allows international travellers to upgrade their seats even at the boarding gate or in-flight.
• You can upgrade your seat from Economy class to the Business class of Air China.
• The approval of your upgrade request is subject to the availability of space in the aircraft. 
• If you are a passenger travelling with an infant or children, are a special passenger, or have applied for special services, you are not allowed an upgrade with Air China. 
• The upgraded seat won't provide you with all the benefits of the seat that you would have achieved if you had booked originally, like you won't be allowed access to business class lounges, and free carry-on and checked baggage allowance.
•  Even after the upgrade, the ticket's change and cancellation policy will be considered the same as your original ticket. 

Air China Airlines' Pet Policy 

While going on a trip with Air China, you would want to take your pet along, as it is also a part of your family and heart. Thus, you are required to comprehend the complete pet policy of Air China, so that you won't face any trouble while travelling with your furry friend, which can be understood as follows:

• You should request that Air China make the travel possible for your pet. 
• Each passenger is allowed to carry one pet as checked baggage. 
• The total weight of the pet, its container, and food doesn't exceed 32 kg.
• The dimension of the carrier should be made such that your pet can stand, turn around, or lie down comfortably. 
• You are required to check in for your pet at least 120 minutes before your scheduled departure time. 
• Air China can carry only domesticated cats and dogs, whereas any aggressive and snub-nosed species and animals prone to breathing difficulties are not.
• Moreover, the airline will not accept animals that are pregnant, give birth within 7 days, are sick, or are below the age of 8 weeks.
• Some Air China aircraft, including the A319, A320, 737-8MAX, and ARJ21-700, cannot transport your pet due to the lack of oxygen supplies in their cargo compartments.
• The floor of your carrier should be solid so that your pet's faeces and urine do not leak out.  

Air China Airlines' Group Booking Policy

Though travelling in a group is a fun and loving activity, it also requires a considerable budget and planning. Air China understand this and thus helps you to have an enjoyable and tension-free group travel due to the various benefits offered by it through its group booking policies, which can be seen as follows:

• When booking three or more passengers with Air China, you can receive a 6 per cent discount on the ticket price.
• Air China offers a discount of 8 per cent on booking passengers between 5 and 9. 
• This offer is applicable if the total number of passengers exceeds 9. 
• Infants aged below two years are not included in passenger tickets.
• The tickets of children above 2 years old are counted among adult tickets. 
• This group booking offer applies only to cabin class Business Z/R, Premium Economy E, or Economy Subclass Q/V/W/S/T/L passengers.  
• This group booking only applies to a specific round trip from Europe to the Chinese mainland.  
• You may not use this group booking discount in conjunction with any other discount provided by the airline. 

Air China Airlines' Types of Discounts or Offers 

Different categories of passengers have their specific needs and desires. Thus, to attract them to its flight, Air China offers various discounts so that its passengers can get what they want from the airline and the airline can fill its seats. Multiple kinds of discount offers include:

• Student Discount—Air China allows students to carry an extra piece of checked baggage for free in its economy class, provided that their flight is from France to China. A student can have two pieces of checked baggage without extra cost. 
• Senior Citizen Discount—While travelling with Air China, passengers who are 65 years old or older are provided with up to 10 per cent discounts on the airline's Premium Business Class and Premium Economy Class, provided the flight originates from Australia and the passenger is a Dynasty Flyer Member.  
• Group Booking Discount—Air China offers up to 6 per cent discount on group bookings based on the number of passengers, provided that the number of group passengers doesn't exceed nine and infants are not counted among passengers. 
• Special Fares Discounts—The airline offers special fare discounts from time to time for various destinations and routes. Check the airline's website regularly to stay updated on such offers. 

Air China Airlines' Coupon (Festival Coupon) 

Don't feel sad that you don't belong to the special category to whom Air China Airlines offers various offers and discounts. The airline is very cautious of all its travellers and wants them to be part of its airline as dedicatedly as these special category passengers. Thus, it lets you use its coupons to make your flights cheaper. You can use the Air China Airlines' coupon in the following simple steps:

• Visit the official website of Air China at airchina.com
• Proceed with booking a new reservation with the airline.
• Please select the travel type, your origin and end destination, travel dates, and the number of passengers, then click on "Query."
• Follow all the procedures as directed by the airline.
• In the payment section, a promo code option is provided.
• Enter your promo code in the provided section, and proceed onward.
• Finally, you will be offered the final payment after you deduct the discount amount from the coupon code you provided. 
• The airline will send you your reservation ticket to your registered email address. 

Air China Airlines' Last Minute Deals

You may have planned to go on a trip at the last minute. But be cautious of the high flight prices that will break your bank, even for a single ticket. Well, you are not required to fret about it. As with Air China, you can make your flight cheaper, even if you are booking at the last minute. However, you must take care of the following things to make your air fare budget-friendly:

• Subscribe to Air China's newsletter—Air China occasionally offers various discounts and offers for its flyers. These offers are for a specific time and are applicable for near-future travel with the airline only. Thus, to become aware of such discounts, you can subscribe to the airline's newsletters so that you will know about them promptly and can make your last-minute flight cheaper. 
• Use the special discounts the airline offers—The airline has provided various special deals, including senior citizen and group booking discounts, through which an individual's flights can become financially affordable. Thus, you can make a good last-minute deal with the airline by using such deals. 
• Join PhoenixMiles—To keep the cost of your journey within your budget, you can also join Air China's loyalty program, PhoenixMiles. By joining the program, you can earn points in your digital wallet by flying and using various airline services. You can use those points to buy even your last-minute flight booking so that it won't create a financial burden.
• Ensure you get the promo code—Air China newsletters offer codes for last-minute cheap flights. After using the code, you can travel in a pocket-friendly manner, even if you have booked your last-minute flight.  

Air China Airlines' International Travel Rules 

Irrespective of any country you visit, there are some specific rules and regulations that you must know about before you travel to your desired destinations so that you won't face any trouble while there. Moreover, there are a few documents that you are required to carry while visiting an international destination. Thus, to make your travel experience smooth and comfortable, Air China has issued some international travel guidelines, which can be seen as follows:

• A passport is a must-have document when visiting a country other than yours. It is proof of your nationality and identity in an alien land and a fundamental document for cross-border entry. Moreover, you must ensure that your passport is valid for at least six months from your travel time, as it is a basic condition for some countries. 
• You may also need a visa before entering a specific country, but this depends on the relationship between your country and the country you are visiting. You can check your exclusive visa eligibility criteria and prepare the documents accordingly.
• In the current scenario, health documents are becoming increasingly necessary because of the various pandemics and diseases that have emerged in the country. You must have multiple vaccinations and health certificates while travelling to your location.  

Air China Airlines' Business Class Features

The business class is one of the top cabin classes of Air China's list. There is an array of benefits while travelling in such a class, as the airline offers various services and amenities to its passengers, which can be seen as follows:

• Business class passengers have been provided scrumptious meals and wines at 12,000 feet. 
• The airline offers western-style bread, butter, hot dishes, desserts, hot porridge, salad, fruits, and yoghurts at breakfast.
• For supper and lunch, you will have three hot dishes with various options: bread, butter, soup, cheese, salad, dessert, and fruit.  
• In wine, you have been offered the best wines of the airline, including French wine connoisseurs, and over 200 wine brands worldwide.  

Air China Airlines' Cheapest Time & Date of Booking Flight

Air China is becoming increasingly famous in its own country and even in its adjoining area by offering various facilities and amenities to its passengers. Thus, reserving a cheap flight with the airline is not easy. But booking your flight in the early weeks of Tuesday and Wednesday is possible, when the airline sets its price for the whole week. Thus, it makes the price of Air China Airlines cheaper for a specific time, and therefore, it helps you get the most affordable flight ticket. 

FAQ's

Does Air China allow me to amend my name if I make an error while reserving a ticket? 

No, there is no provision to amend the error name on the e-ticket; thus, you must enter the correct name from the start. 

What does Air China offer its passengers online services and facilities?

Air China allows passengers to pre-select their seats, add extra luggage, book inflight meals, purchase travel insurance, or reserve lounges through the airline's official website.  

Why is it necessary for me to provide my contact information while booking a ticket with Air China?

You must provide your contact information to Air China while reserving a ticket so that the airline can inform you about updates if your flight's schedule is delayed or cancelled.  

My name is too long. Will it cause any issues when I reserve a ticket with Air China? 

If your name is too long, you can use the abbreviation for your middle name while reserving a ticket on Air China.

What are the criteria for achieving PhoenixMiles' platinum membership status?

Accruing 160,000 km or flying 90 segments with Air China within 12 months will earn you Phoenixmiles' Platinum membership status.