1. Home
  2. Articles
  3. Can I get my money back from Swoop?

Can I get my money back from Swoop?

You can get your money back from Swoop airlines if you cancel your flight and buy refundable tickets. But if you have non-refundable tickets, you can only receive a refund if you show genuine reasons to cancel the flight. You have to apply for a refund two hours before flight departure; in case you do not cancel your flight before the departure, then you can not be able to apply for the refund. 

What are Swoop airlines refund policy?

The information on the Swoop refund policy is essential as it will give you information on whether you need to pay the flight cancelation charges or receive a complete refund after canceling the flight. The refund policies of swoop airlines are listed below mention. 

  • If you cancel Swoop airlines bookings within 24 hours of making the bookings and the time left in the flight departure is more than seven days, you will get a complete refund after canceling the flight. 

  • Refund requests apply by the passenger after 24 hours of booking, or if the time left in the flight departure is less than seven days and then they cancel the flight, they have to pay the flight cancelation fee to get a refund. 

  • If you get any medical issues after making the bookings, you need to show the medical documents from the registered institution, and you can apply for a complete refund. 

  • You can cancel the flight and apply for a complete refund if your flight is delayed for more than four hours or if you missed your connecting flight due to a delay by Swoop airlines. You will also be able to receive complete care at the airport if you check in and your flight is delayed. 

  • If you purchase insurance while purchasing the ticket, you do not need to pay any flight cancelation fee; you will get a complete refund. 

  • If you book a flight using deals, offers, or complete packages, you need to pay the flight cancelation charges, and you will receive a voucher for a refund, valid for the next 12 months. 

How do you get reimbursed from Swoop? 

There are multiple modes by which you can apply for a refund, and if you want to know about those ways, you need to read below. 

Via call: You can connect with the official representatives of Swoop airlines and give them information about the refund and they will cancel your flight and apply for the refund. To connect with representatives on call, you need to call on the mentioned number  1-587-441-1009 and then choose the language you are comfortable communicating with. Then you need to follow the below IVR.

  • Dial 1 to reserve a Swoop airlines flight or modify the previous bookings 

  • Dial 2 to know about offers or package 

  • Dial 3 if you have a query related to lost luggage 

  • Dial 4 To apply for the refund

  • Dial 5 to connect with the representatives 

Choose the option and then connect. 

Via online: If you are unable to contact on swoop refund contact number, then you can also send the refund request online; to do it, you need to follow the below points 

  • Open the website of the Swoop airlines 

  • Then you need to click on the manage bookings option 

  • After this, fill out the last name and PNR number 

  • Next, open the cancel flight section and mention the reason for flight cancelation

  • Following this, pay the amount of cancelation by using your card or other modes 

  • Further, search for the refund form, mention the details, and submit it.

Has anyone received a refund from Swoop?

Yes, Swoop is refundable. Every passenger who buys refundable tickets and cancels them before two hours of the flight is eligible for a refund. If they do not have the refundable tickets and cancel them after 24 hours, they will not get a refund. 

Does Swoop give refunds?

Yes, while traveling with Swoop airlines, you will get several facilities, and a refund is one of them; if you cannot travel, you can cancel the flight and apply for a refund. If you cannot cancel the flight and the flight departs on time, you will be unable to get a refund. 

How long does it take to get a refund from Swoop airlines?

Time taken to get a refund will vary on the which you use to make payments; if you pay by using a card, you will get a refund within eight working days, and if you use any other mode, you will get a refund within twelve working days.