Can I get my money back from Aeromexico?

Yes, Aeromexico provides refunds on the cancellation of flights to passengers. So, you can get your money back from them if your flight is canceled according to their refund policy. Not all tickets are eligible to get a refund from them. You must remember the terms and conditions of the refund to get your money back from them. 

How one can get money back from Aeromexico? 

You can get your money back from Aeromexico with the help of two modes, as discussed below:

Offline mode:

You can get your refund in the following steps through offline mode:

  • Navigate through the website of Aeromexico.

  • Go to the Call us option.

  • You will get their refund phone number.

  • Call on the phone number 1-800-237-6639.

  • Listen to the IVR instruction as you dial their number.

  • The instructions are as follows:

    • Press 1 to choose the language.
    • Press 2 to make bookings and reservations.
    • Press 3 to refund.
    • Press 4 to get more options.
    • Press # to speak to their agent.
  • You can press 3 to apply for a refund from Aeromexico. If you want to speak to their agent to get your money back, you can enter # and proceed further to talk to the agent within a few moments.

  • You can check the Aeromexico refund status in the refund category to keep updated with the refund process.

Online mode:

You can use online mode to fill out a refund form to get a refund on your canceled flight in the following steps:

  • Search for the website of Aeromexico,

  • Go to the Manage your bookings section.

  • Log in to your reservation with your reservation number and last name.

  • Click on Search.

  • Your canceled ticket will appear on the screen. If your booking still needs to be canceled, click on cancel to proceed further.

  • When Aeromexico confirms your cancellation, you can apply for a refund by clicking on the Refund option at the bottom of the page.

  • A refund form will appear. Please fill out the information related to you and your flight in the given sections and submit it.

  • You will get confirmation of the Aeromexico refund email as you submit your refund form.

What is Aeromexico airlines' refund policy? 

The points of Aeromexico's refund policy that the passengers must remember are as follows:

  • You can get a refund on all types of canceled tickets if you cancel it within 24 hours of booking. This policy applies when the time left for the trip is more than a week.

  • Non-refundable tickets are not relevant to get the money back after 24 hours.

  • If passengers make voluntary changes, they can get their refund in the next 12 months in their original form of payment.

  • Passengers who apply for a refund in EMD are equal to the paid fare.

  • The basic fare passengers whose flights have been canceled due to controllable factors are eligible for a refund.

  • Aeromexico is not liable to provide additional cost services to the passengers such as meals, phone calls, and accommodation if their flight gets canceled.

How long does it take for an Aeromexico refund? 

The passengers who want their refund in the original form of their payment will get an Aeromexico refund 12 months after submitting the form. Passengers can also apply for the electronic voucher within a year of issuance. EMD will be credited to your travel bank within a few days. Remember that you can either apply for EMD or a refund in the original form of payment.

Does Aeromexico offer a full refund? 

Aeromexico offers a full refund only if the passenger cancels their flights within 24 hours of booking. All the tickets will get a full refund within this time frame. After this time frame, passengers who apply for the refund will get their money back after the ticket fare differences. Non-refundable tickets are not eligible for a refund after 24 hours.