How do I get a refund from Avianca?

Avianca Airlines is more than a century-old aviation company. Being so old in the industry gives a company the benefit of experience over new and upcoming airlines. Apart from this, they also have a legacy to uphold. With all these attributes in the picture, you expect the best of services, be it cabin services or cancellation and refund services; you can expect to get the most sincere assistance. 

The refund process is guided by the Avianca refund policy, so go through these pointers and choose the best solution.

Request for a refund through the website

You can request a refund online if you have booked your ticket on the official Avianca website or through the Avianca contact center.

  • Go to and click the menu button at the top right. 

  • Log into your account.

  • Look for the 'Refund' tile and click it.

  • Under this option, select the 'Cancellation' tab.

  • Scroll to the 'Request Refund' section.  

  • Fill in the ticket details and retrieve them. 

  • Select the 'Cancel' button.

This will cancel and initiate the refund simultaneously.

Request through Contact Center

You can open the 'Contact Us' section under the 'Help Center.' Select your location, and the site will load all the working numbers in your location along with working hours. 

Request in Person

The location for the ticketing office in your location will load along with the Avianca refund phone number; you can directly talk to an executive when you reach there. Be sure to take all the necessary documents you might need. You can call in advance to know about important documents and the perfect time to go. 

How to contact Avianca for a refund?

If you need to contact Avianca to get a refund, You can place a call to its customer help toll-free number 018000-953-434 from Monday to Sunday 24-hour a day 7 days a week. You may also process a refund request online via the booking website or contact the travel agent if you have booked your ticket through any travel agency.

The process to connect with the support team

  • Go to and tap the menu button. 

  • Under the menu, select 'Help Center.' When this page loads, it might be in Spanish, tap the language tile next to Whatsapp and select English.

  • Go to the 'Contact Us' button at the end of the page. 

  • Now you will see different options to connect; these are:

    • Whatsapp Chat: Visible at the top of the page. 

    • Phone Number: The contact details are present as per your location. 

    • Email: The email address will load along with the Avianca refund phone number; you can send important documents to these ids.

    • Chat-bot: This will appear as a circular pop-up at the bottom. Click to open and start chatting. You can request the chatbot to connect you to a live executive. 

What is Avianca's refund policy?

Avianca refund policies state:

  • Every ticket will yield a complete refund if you cancel it within 24-hours of booking confirmation. Post this period cancellation fee will be applied.

  • The refund amount depends on the ticket type and the date you initiate ticket cancellation. 

  • The airline will process the minor's refund amount in the guardian's name only.

  • Passengers who redeemed Miles points for booking and now want to initiate an Avianca refund request need to call the support center.

  • The airline will only process cash refunds in the ticket holder's name in the currency where the refund is processed. 

  • Non-refundable tickets will yield vouchers for refunds, and only refundable tickets will get a monetary refund. You can book future tickets through these vouchers. 

How long do Avianca refunds take?

Your refund could take anywhere from 7 to 30 days, depending on your ticket condition. 

  • The airline states that your refund will take 7 to 10 business days to process online transactions. 

  • If you made the payment in cash, your Avianca refund status would remain in processing mode for 7 to 20 business days, post which you can collect your amount.

  • In case of compound tickets or exceptional cases, this period can go up to 30 days.

Does Avianca offer a full refund?

Avianca airline offers a complete refund under these cases:

  • From the USA, you cancel your ticket within the 24-hours risk-free period, and your flight is not due to depart within 7 days of the cancellation. 

  • You booked from the Colombian Avianca website/contact center and canceled within 5 working days of purchase.

  • You booked from El Salvador website/contact center and canceled within 8 days of booking.

  • From Brasil, the risk-free period is 7 days. 

Can I get a refund for my Avianca voucher?

Avianca Airlines does not provide refunds on issued vouchers. You can use the vouchers for the purchase of future flight tickets and airline services. These vouchers are non-transferable, meaning you can not transfer them to another passenger, irrespective of your relationship. 

Passengers who need assistance and clarification can connect with Avianca through any of the channels mentioned above.