How do I get hold of air New Zealand?

To get a hold of Air New Zealand, Please make a call at Air New Zealand travel agent support phone number 0800 737 000 or, 802 321 4931 and obtain required flight enquiries, dial +64 (0)9 357 3000 from overseas. and for any airpoints enquiries dial 0800 247 764. 

New Zealand’s flag carrier airline Air New Zealand has different flight options to multiple destinations around the world. You can go through to visit their page and learn how to contact them for the issues you have. You can go through their webpage and avail of the solution you are looking for. There are numerous ways through which you can contact them. Skim through the content below and avail yourself of the required information from the airline for your issues and queries.

How long is Air New Zealand's hold time?

Air New Zealand’s hold time to connect with a customer service executive for the help you wish is three minutes. You can get to go through them and then make the related communications for the issues you have. This hold time you might have to face when the call and chat lines are busy, and you are unable to get through with them. 

What is Air NZ's phone number?

You can dial Air NZ's phone number 1 (800) 262-1234 and then connect with the airline and connect with the executive to avail of help from them. Upon dialing their number, you can connect with an executive for the required assistance. There can be multiple issues that can be solved by contacting them at their official contact number.

How do I contact Air New Zealand's head office? 

If finding a solution through the given contact modes is getting difficult, and you are unable to get through them, then you can contact them by dropping the issue you have at their office address,  185 Fanshawe St Auckland, AUCKLAND, 1010 New Zealand. You can send your letter to the given address along with the documents you wish to avail. You can send the issue, and then the airline shall get back with a solution to you. 

How to reach Air New Zealand?

There can be multiple issues that you might come across and avail of help from them. You can go through the points below through which contacting them is easier and more feasible. The different contact modes are as follows: 

1. Via Phone Call- You can very easily reach Air New Zealand’s customer service through a phone call. You just need to dial the 1 (800) 262 1234 Air New Zealand travel agent support phone number, and then connect with an executive for the required assistance. You might even surf through their webpage. You can avail of the contact number from the call option by reaching the contact number. 

Well, now it's very easy to reach out to the Air New Zealand Customer Service agent by using different phone numbers for different regions and purposes.

  • For bookings and related enquiries: 0800 737 000, and  +64 (0)9 357 3000, if calling from overseas.

  • Airpoints assistance: 0800 247 764.

  • Group booking toll-free number: 0800 767 747.

  • Travel insurance and claim free phone number: 0800 500 248.

  • Baggage enquiries freephone NZ: 0800 737 000.

  • Cargo phone number: 0800 747 777

Air New Zealand phone numbers for different countries.

  • India NZ telephone number 22 43004500

  • Indonesia Air New Zealand number: +62 (21) 295 333 20

  • Malaysia Air New Zealand contact number: +03 27155020

  • Philippines Air NZ phone number: (+632) 884 8097

  • Taiwan: +886-3-3517637

  • Thailand: +66 (0) 2718 1839

  • Vietnam: +8428 6291 2277

  • Mexico: (55) 9000 2558 or (55) 9000 2560

  • South Africa: 011-289-8036

  • Zimbabwe: 04-791-944

  • Israel: +972 3 560 16 16

  • United Arab Emirates: +971 4 335 9126

2. Through Live Chat- For issues with the reservation, you can also contact them through the live chat mode of communication. You can simply reach the webpage and then follow the given steps:

  • Get through Air New Zealand’s official website, 

  • Click on the help option available at the right corner of the page. 

  • Then, a dialogue box shall pop up on the screen to help you with the issues you have. 

  • Get on it and then go through the issues you have with a live agent.

3. Send an Email- You can also communicate with Air New Zealand customer service by sending an email to them at the email address Here, you can get to raise the issue through the Air New Zealand customer service email. You must define the issue you have and then connect with the airline to find an appropriate solution. The airline shall soon get back and revert with the aptest solution for the issues you have raised. 

4. Connect through social media- With the queries you have, one available mode to get through the airline is the social media mode of contact. You can get to go through their official websites and then, on the said platform, either raise the issue or drop them a message. Or you might even choose to tag them on the post for the complaint you have from Air New Zealand. The platforms on which the airline is available are Facebook, Twitter, Instagram, etc. 

5. Communicate through the contact/ complaint form- You can draft the issue you have and then attach the required documents with the airline for the help you want and avoid the Air New Zealand customer service wait times. Through this mode, you can get a comparatively faster solution. 

Do we need a visa to travel to New Zealand? 

For US citizens visiting New Zealand, there is no need for a visa for the travel. You will only need an NZeTA for a visit to New Zealand.