How do I get in touch with Viva Aerobus?

You can get in touch with Viva Aerobus anytime, whether it's about the booking, refund, lost baggage, or any general query. To contact VivaAerobus, you can dial the Viva Aerobus customer service number 1 (866) 359-8482, or +1-8023214931(toll-free) and follow the instructions to speak to its agent. Moreover, you can also follow the simple procedure below to contact Vivaaerobus over the phone.

  • Dial the VivaAerobus customer care number 1 (866) 359-8482 on mobile 

  • You can select the desired language by pressing 1 or 2

  • Now follow the IVR instruction running on the call and opt for the best option

  • You can select the department where you wish to connect 

  • Follow the instruction and opt for the live agent option when the system offers you

  • Once you select the live agent option, wait on your call 

  • The waiting period is 10-15 minutes, and once you are connected, you can ask about your issues 

How do I talk to someone at Viva Aerobus?

Passengers who want to speak with someone at Viva Aerobus can call the VivaAerobus customer service helpline number 1 866 FLY VIVA (359 8482) or the toll-free number +1-802-321-4931. It helps you to sort out all your doubts and problem in all the possible manner. Not only call, but you can also communicate with someone (live person) of Viva Aerobus using its official email address

How do I get a hold of Viva Aerobus? 

To get a hold of Viva Aerobus, you need to make a call to the Vivaaerobus customer service number 1 (866) 359-8482 for the USA, and +52 81 82 150 150 for Mexico. After dialing you have to listen to the voice-over assistance that helps you to connect with the live agent. Within a few moments, your call will get connected with an expert and they will provide you the required assistance to resolve your problem or get a hold of Vivaaerobus.

How do I reach a Vivaaerobus representative?

Viva Aerobus provides several contact channels to reach you to its representative. To get help from Viva Aerobus representatives, you can visit the official website of Viva Aerobus and, from there, locate the contact us page. After you reach the customer support page, here are the options; you can opt to get a hold of Viva Aerobus.

Phone call 

You can use the phone call option to connect to the Viva Aerobus representative anytime. The support team at Viva Aerobus is very smart and quick enough to resolve your issues in real-time. You can choose the most appropriate phone number from the airline website and use it to get a hold of Viva Aerobus anytime.

Chat support

It is another fastest way to contact the VivaAerobus representative. To access the VivaAerobus customer service chat option, you can open the support page of the airline and locate the chat icon. Click on it, and you can start the chat session by following the instructions on the chat box. If you don't get satisfactory answers, you can also connect to the live agent by typing live agent on the screen.

Email support 

If you are unhappy with the Viva Aerobus service and want to share any complaints, you can email the airline anytime. To share your email, select the appropriate email address from the support page of Viva Aerobus. It's a quite lengthy procedure that might take 24-48 hours to fix the issues.

Mailing address

You can also share mail with the airline in case required. The postal address of Viva Aerobus is available on the website. 

How do I call Viva Aerobus? 

You can call the Viva Aerobus representative anytime whether you need to make a new reservation or want some information about the existing booking, you only need to place a call to the helpline number 1 (866) 359-8482 or toll-free number +1-8023214931. In case you don't know how to call Viva Aerobus, it's a simple process. Below are the detailed steps for your reference; go through them for better clarity.

  • To begin with, go to the official website of Viva Aerobus

  • You can locate the contact us link at the bottom under the customer service section 

  • Open the link to get access to all contact information 

  • To contact from Mexico and USA, you can get the toll-free number available at the bottom of the homepage 

  • Now on the support page, you can hover your mouse to find out the contact details

  • There you get phone numbers for various departments, including, Reservations, Lost baggage, etc

  • You can select the most appropriate number and dial it to call the airline 

  • After your calling is processed, follow the IVR to connect with Viva Aerobus live agent 

Is Viva Aerobus customer service 24 hours? 

Yes! Using the Viva Aerobus toll-free number, you can reach out to Viva representatives 24/7. However, the Viva Aerobus customer service hours might vary if you need to contact the airline for a specific department. You can get the details by visiting the airline's official site and then contacting the Viva agent accordingly.

Besides that, you can also contact the Viva Aerobus representative 24/7 via other modes of communication available on its website. The other options include email support, chat support, mailing address, etc.

What time does Viva Aerobus call center open?

The Vivaaerobus customer service hours are from 9:00 to 19:00 on Monday to Friday. If you want to connect with an airline live executive, you should call the airline between their customer service hours. But to connect quickly, dial the airline number during the first opening hours of the airline.

How do I speak to someone at Viva Aerobus Quickly?

For making a flight reservation with the airline or needing help regarding something, you can speak to someone at Viva Aerobus by calling the customer service number 81 82 150 150 for Mexico, or +1 866 359 8482 for USA, and + 57 800 5189402 for Colombia or, send an email to the airline. If you want to know more about these methods, then you can go through this article, they will assist you with detailed information.

  • Phone call - Make a phone call to the Vivaaerobus official phone number (+1 866-359-8482) and choose the topic for assistance, then your call will get assigned to a live customer service executive. You can provide the relevant details of the issue, and the executive will assist you in solving it. 

  • Send an Email - If the phone call method does not work, then get assistance from customer service through email. You can compose a new mail and mention the specific details with any picture or document, then send the email to "," and the customer service Viva Aerobus will provide a solution to resolve the issue.

Do you have to pay to select seats on Viva Aerobus?

Yes, While booking your ticket with Viva Aerobus, you can reserve your preferred seat by paying the relevant amount. However, if you want to make any changes to your seat after the selection, then go to my bookings option. To book VIP priority (Extra legroom) emergency exit row seats, you must pay some extra cost. International flight passengers can select their seats without any charges.

Do you have to pay for carry-on on Viva Aerobus?

If the baggage exceeds its weight limit, then the passengers have to pay extra charges. One carry-on baggage is allowed with every airline ticket class, and the bag should be small enough to fit inside the overhead compartments. For more information regarding the carry-on baggage, you can go through the given points:

  • The carry-on baggage does not exceed the limit of (22 inches long x 16 inches wide x 10 inches tall) including the wheels and handles.  

  • The maximum weight for light and extra is 22 lbs, and for additional and smart weight, the limit is 33 lbs.

Does Viva Aerobus have WIFI on the plane?

Every Viva Aerobus fight provides free wifi to its passengers for their entertainment during their flight. The airline also has an online platform named "Viva Play," through which you can watch movies or series, read books & magazines, listen to music, and play games. If you have any queries, feel free to call the Vivaaerobus phone number from your registered number to talk to customer service regarding your issue, and they will quickly provide the information.

How much does baggage cost on Viva Aerobus?

There is a limit for all the passengers to carry the amount of baggage with them; if the passenger wants to carry an extra item, then they have to pay some additional cost. The baggage cost depends on the excess weight. However, keep in mind that purchasing the bag online through the official website will cost you cheaper than purchasing it through the airport. If you want to know about the fees and baggage limit, then go through the given information:

  • Viva Light - The passengers are provided with only one carry-on baggage; if they want to carry extra, they have to pay $30 to increase their baggage weight limit up to 32 kg. 

  • Viva Basic - Ticket holders are allowed to carry up to 15 kg of luggage without paying any fees. The passengers can increase the baggage weight up to 32 kg by paying $12 to $25.

  • Viva Smart - Free luggage worth 25 kg is already allowed with a Viva Smart flight ticket. The passengers have to pay $12 to $20 for extra luggage, depending on the weight. 

What is the weight limit for Viva Airlines?

If you travel with Viva Airlines, then there is a limit on the baggage for all passengers. The weight limit might vary depending on the type of baggage. If you want to get more information, then read the given points:

  • Carry-on baggage - The maximum weight limit for light and extra is 22 lbs, and for additional and smart weight, the limit is 33 lbs.

  • Checked baggage - If the passenger is traveling in Extra, then the weight limit is 33 lbs, and for Smart ticket passengers, the limit is 55 lbs.

Where is the VivaAerobus customer service office?

If you are unable to contact the customer service of Viva Aerobus, then you can visit the airline office and speak face-to-face with the executive. The airline's headquarter is located in Ciudad Apodaca, Mexico. You can go to the help desk counter and discuss your problem with customer service.

For any complaint or feedback, you can send a mail to the airline at the below-mentioned address: 

Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600 

VivaAerobus's important customer service number?

To get assistance regarding any services, you can give a call to Vivaaerobus phone number customer service and connect with an executive who will answer all your questions and provide assistance. Go through the given information to learn about the different contact numbers of the airline:

Customer service:

Mexico - (+52 818-215-0150)

USA - (866-359-8482)


Mexico - (818-215-0150)

USA - (+1 866-359-8482) 

Colombia - (+ 57 800-518-9402)

Lost baggage - (+52 818-215-0520) or (+52 818-215-0196) 

Viva Insurance - (+52 555-169-3753 )

How do I email Viva Aerobus?

Email support lets you share any feedback, experience, concern, compliment, etc., with the airline anytime. You can use the Viva Aerobus customer service email address, also available on the website to share your concern. If you don't know how it works, the following are the detailed steps you can follow.

  • Go to the official website of Viva Aerobus using any of your favorite browsers. 

  • You can open the contact us link at the bottom of the homepage 

  • Scroll down the customer support page and get your email address 

  • You can then copy the email address and then open your email account 

  • Click on the compose or new button to compose your email

  • On the To section, you need to paste the address you copied 

  • Now provide the subject line to your email 

  • Mention your concern in the body of the email and make sure to be crisp and clear 

  • After your email is ready, click on the send button. 

Using the process above, you can share your email with the airline anytime. Besides, the general response time is 24-48 hours once your email is shared.