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How do I Talk to Someone at Viva Aerobus?

Vivaaerobus is a low-cost carrier in Mexico. The airline is a certified 2-star but provides outstanding facilities to its clientele. If you are also traveling from vivaaerobus and don't know how can you contact the airline company without hustling? 

Via call: call is the most convenient form while communicating with the company. Therefore, it helps customers be satisfied and loyal to the company. Passengers can call the viva Aerobus customer service number at their convenience, but it will be a wise decision if you can make a call in the morning. Follow the steps to make the process easy:

  • To talk to someone at VivaAerobus, dial (866 359 8482) if you are calling from the U.S., and if you are calling from Mexico, kindly dial +52 81 82 150 150, or you can click on this link to get more contact numbers https://www.vivaaerobus.com/en-us/info/about-us/contact-us 

  • After dialing the number, IVR will lead the call, and you need to dial the correct number to connect with the live representative like:

  • Dial 1 to know the status of your flight

  • Dial 2 to cancel the flight

  • Dial 3 to change the name, destination, or other information on the flight ticket

  • Dial 8 to connect with the human executive of the company.

  • After dialing the correct number from the IVR instructions, wait till the call gets connected to the executive. Explain your query to them, and they will provide the solutions.

How do I get ahold of Viva Aerobus?

If you have any queries regarding how to get ahold of Viva Aerobus, then contact the customer service department at +52 81 82 150 150 for Mexico, and 1 866 FLY VIVA (8023214931) for USA and Canada. You can also send an email to asistenciaequipajes@vivaaerobus.com and request a call at your preferred time to resolve your queries.

The airline has provided ways through which you can have a real-time conversation with the live representative of the company, like:

Via chat: This is the best alternative to avoid the long waiting calling queue. With the chat service, customers can instantly connect with the company and get instant solutions to their queries. Follow the steps to know more about the chat service provided by Viva Aerobus:

  1. Land on their approved website.

  2. There you will find the contact us option. Click on that.

  3. After clicking on that, the page will open, and the chat icon will be visible in the bottom right corner of the page.

  4. After clicking on that icon, a chat box will open. Share your challenges with them; soon human executive will help you out.

Via email: email is the professional way to contact the company and shoot your queries at them. The human executive replies to all the Emails, it may take some time to receive the solution to your problem, but within 3-5 working days, the company will write you back. Follow the steps to find viva Aerobus's customer service email on their official website.

  1. Open their website

  2. Go to their contact us page

  3. You can find atencion.clientes@vivaaerobus.com and share your queries at this email id. 

 is viva Aerobus customer service 24 hours?

Yes, the airline provides 24 hours of human assistance to their clientele to keep them loyal and satisfied. The company tries its best to be active on every platform to help its customer’s queries in the best way possible.