How Do I Speak to a Real Person at AirAsia?

Air Asia is a multinational low-cost airline that provides passengers with multiple ways to connect with the representative in case of any query. The airlines ensure that they provide the passengers with the best services at the airport and online through the official website of Air Asia. There are multiple ways to connect with the representative mentioned here. 

  • Phone call- The passengers can speak to a real person via the AirAsia customer service number +86 020 6661 9933 or 8023214931. This is one of the most preferred methods to get the best possible help from the airline's executive.

  • Live chat- If you are hesitant to connect with the agent over call, you can switch to the live chat option. You can skip the hold time when you connect with the customer service agent. 

  • Email- This is a long route to connect with the agent of the airline, but they will get the best possible results. The passengers are advised to opt for this method when there is still time for their scheduled departure.

How can I talk to AirAsia customer care?

Passengers can talk with AirAsia customer care using the AirAsia customer service number +86 020 6661 9933 or 8023214931 to send a compliment or complaint regarding their experience with the booking and other facilities. People can also talk with AirAsia customer care via WhatsApp number +60 11-3516 5078 to get any information or make a booking.

There are multiple ways through which the agent of the airline will get the best possible help. From the list of ways, the passengers can explain their query to the airline in detail if they opt for email or fill out the contact form.

Email- The passengers are advised to use this method to make the changes in their advance booking. The passengers are required to get onto the official website of AirAsia to find their email addresses. The passengers have to draft a mail mentioning their queries and attach the necessary documents supporting their issue to send it to the official email address of JetBlue appellate_in@airasia.com. They will receive the automated confirmation mail from the airline's end, and they will connect with you in a short span. 

How do I speak to an AirAsia representative?

To speak with an AirAsia representative, simply dial AirAsia's contact number +86 020 6661 9933 or 8023214931. You can also have a live chat with the AirAsia Support AVA using WhatsApp number +60 11-3516 5078

The passengers can connect with the representative over the AirAsia contact number, but if they have to wait for a long hold, in that case, they can also fill out the contact form to connect with the customer service agent of AirAsia.

Contact form- All they need to do is fill out the details and briefly explain their query. The passengers can also attach the necessary documents to support their issue and submit the form, after which they will receive a confirmation on their screen. The customer service agent will give them a call.

How do I contact AirAsia on WhatsApp?

The passengers can connect with AirAsia through Whatsapp through the airline's official website. It is advisable for them to use this option on the mobile app of AirAsia. The process which is mentioned here for you is as follows.

  • Get onto the official website of AirAsia https://www.airasia.co.in/. 

  • Once you get onto the official website, you are required to scroll down to the bottom of the page. 

  • You'll find the 'WhatsApp option at the bottom of the page. 

  • Click on the WhatsApp option at you'll get redirected to the next page, where you are required to follow the on-screen instructions to download and set up the AirAsia WhatsApp number on your desktop. 

  • Once the setup is complete, you can chat with the customer service team on WhatsApp.

How do I chat with AirAsia?

To connect with the agent over the AirAsia customer service chat are mentioned here for you as follows. 

  • Get onto the official website of AirAsia and look for the 'Contact' option at the end of the page. 

  • Once you get onto the contact page, click on the chat option at the bottom right corner of the page. 

  • Follow the pre-fabricated chat process to identify the nature of your query, after which the agent of the airline will get in touch with you over chat. 

How do I contact Air Asia by phone?

This is the most preferred way to get in touch with the airline's customer service representative. The steps of which are mentioned here for you are as follows. 

  • Get onto the official contact page of the airline, where you will find the customer service number. 

  • Dial the AirAsia Contact number 080-46662222, 080-67662222 once getting connected, and you are required to follow the IVR instructions. 

  • Press 1, to proceed in English. 

  • Press 2, to book your next flight. 

  • Press 3, t make the changes in your flight. 

  • Press 4, to proceed with the cancellation. 

  • Press 5, to initiate the refund of your canceled flight ticket. 

  • Press 7, to speak with the agent directly.  

  • Once the auto-generated instructions are complete, you may have to wait for a while, after which the customer service agent of the airline will get in touch with you. 

How can I get AirAsia human agent?

The airlines maintain a team of professional who handles their social media account so that no comment or text from the passengers go unheard. The passengers can also know about the offers and discounts uploaded on the official pages of the airline on a regular basis. 

How do I send an email to AirAsia?

You can use the send an email option to contact the customer service representative. To send an email to AirAsia, you need to obey the directions as per mentioned below:

  • On the homepage of AirAsia Airlines, click on the login option.
  • Type your login id and password in the following boxes. 
  • Now, on the next page of AirAsia, you will see the contact us option. Click on that.
  • Tap on the Email Us option.
  • Type all the required details in the form and tap on the option submit.
  • The customer service representative will get connected to you within 2 to 3 business days.

AirAsia Email address for other countries:- 

  • China
  • china_groupdesk@airasia.com
  • Indonesia
  • groupbooking_id@airasia.com
  • Malaysia
  • maa_groupdesk@airasia.com
  • Philippines
  • paa_groupbookings@airasia.com
  • Thailand
  • taa_groupdesk@airasia.com

How do I complain to Air Asia?

While traveling with AirAsia Airlines, sometimes passengers encounter issues regarding their delayed baggage, and they search for the method through which they can file a complaint. You can submit the Airasia complaint form by following the steps as per described below:

  • Go to the official website of AirAsia Airlines.
  • On the homepage, you will get the Support link at the top. Select that option.
  • Tap on the contact us option.
  • It will move to the next page, and you need to tap on the complaint form.
  • Please fill out all the necessary details in the form and attach the traveling documents.
  • Press the submit option.
  • Once the complaint is registered, you will get a confirmation message on your email or mobile phone.

How do I complain about an AirAsia refund?

To complain about an AirAsia refund, you can use the online process. You need to submit the Airasia refund complaint form by obeying the instructions as per described below:

  • Open the webpage of AirAsia Airlines.
  • Click on the Support option.
  • Select the option refund.
  • In the other section, you will get the options. Choose from the given option as per your requirement.
  • You must fill out your reservation code and last name in the boxes.
  • You will have the information about the flight. Make a selection of the ticket for which you want the refund.
  • Select the refund form option and fill out all the necessary information in the given boxes.
  • Press the submit option.
  • AirAsia Airlines will send you the confirmation message on your registered email.