How do I speak to someone at Fiji Airways?

If someone needs to speak with Fiji Airways customer service, then feel free to call the customer service number +679 672 0777 or 8023214931 Monday to Friday from 8:00 AM to 5:00 PM. You can opt for an alternate option, and send your queries directly to the customer care team in written form to the following address.

Customer Care Team,
Fiji Airways Limited,
Maintenance & Administration Centre,
Private Mail Bag,
Nadi Airport, Fiji.

Different ways to connect with the Fiji Airways representatives are mentioned below.

Via live chat: Connecting to any official representative on the live chat provides many benefits to the passenger as they save the chats on the device or if they cannot remember the things, then it is better to connect on the live chat. If the passenger wants to connect via live chat, they will have to follow the procedure mentioned below. 

  • First, open the search engine and find the official website of Fiji airlines. 
  • After this, click the contact us section of the page. 
  • Then passengers can see all the available options to connect with the representatives; they need to click on the live chat option. 
  • Following this, they will need to fill out the passenger’s details like complete name, current contact number, and registered email id. 
  • After this, fill out the booking details like the date and timings of the flight and submit those details. 
  • Next, you will receive a security code on the provided contact details; you need to mention that code in the available space. 
  • After this, a chat box will open; you need to fill out the detailed concern you are facing and send it. 
  • Last, the representative related to that query will connect with you and send you solutions within some time. 

Via email: If the passenger is not satisfied with the answer they will receive on the chat, or if they want to connect with the representative in some other way, they can also contact them by using the email id. Connecting with the official representative on the email id is always considered official. If the passenger chooses to connect with the representative, they will have to open their registered email id and go to the section of composing a mail. After this, they will need to fill out the detailed concern in the given space and, if possible, attach valid documents with it like flight ticket, medical disability certificate, etc., and send that mail to the official customer support email handle. The representative will send the solutions within 24 hours.

If you want to contact Fiji Airways to make a reservation then send an email to the official email address

Email for Fiji holidays information:
For Mediacal emergency,
Email all media queries at:
Freight information email:
Corporate Office email address:

Through query box

You can take the help of the query box in which you can mention your query, and along with that, you can fill in your contact details so that the airline authority will connect with you back at your registered details. The query box is available 24 hours and seven days and on the panel of the airline site.

  • You can visit the official homepage of Fiji Airways.
  • Then you are required to go to the contact us page.
  • At the page, tap on the Query box, and the form will open with some blanks.
  • At last, please fill out the form with some necessary details and write your query to submit it to the airways authority. 

Through social media 

The media option will provide you with a platform where you can raise your query to Fiji Airways. Platforms like Facebook, Twitter, Instagram, etc., hold millions of users around the world making a community that indulges in every type of discussion to provide an effective solution. You can go through below mentioned social media links. 


How do I contact Fiji Airways Customer Service?

Sometimes passengers are required to contact Fiji Airways customer service to make complaints, refund requests, and feedback, then, in that case, You simply need to dial +679 672 0777, A person with a disability is requested to dial the toll-free number 1-800-778-4838 (voice) or 1-800-455-9880 (TTY). 

Connecting with the official representative on the phone call is the quickest way to connect, and sometimes the passengers are in a hurry. The phone call option will help them to resolve their concerns in a quick and time-saving manner. Passengers need to open the official website of Fiji airways to connect with the official representative on the phone; passengers need to open the official website of Fiji airways and then open the contact us option. On the next page, they will see currently available options; the passenger needs to click on the phone call option and out the mandatory details. Then on the following screen, the Fiji airways customer service number will come up. Passengers need to make a call on that number +679 672 0777 and click on the button when their preferred language option comes. After this, they will have to follow the below-mentioned IVR options. 

  • Press 1 to book the new reservation 
  • Press 2 to connect with the representative 
  • Press 3 to cancel the reservations 
  • Press 4 to know about the miles 
  • Press 5 if the passenger lost the luggage or anything 
  • Press 6 to make changes in the bookings 
  • Press 7 to get a hold 
  • Press 8 to queries related disable the passenger 
  • Press 9 to go back menu

You must choose the option according to your concern and connect with the representative. 

Fiji Airways Worldwide Reservations Phone Number

Country Phone Number
Fiji +679 672 0888 or +679 330 4388
Australia 13 3454 (13 FIJI)
New Zealand 0800 800 178
USA and Canada 1 800 227 4446
Hong Kong +852 3192 7568
Singapore 800 852 3666
Malaysia 1 800 81 8186

What is the best time to connect with Fiji airways customer service?

The best time to connect with the representative is always considered as early morning because minor passengers travel in the early morning, so the customer service representative has sufficient time to guide the passenger and resolve their concerns. 

Sometimes passengers are going through many queries, and they want to resolve them quickly and time-savingly. To provide the solution to the passenger's every concern, all the airlines provide the facility of representatives; these representatives have detailed information about flight timings, offers, etc. If the passenger is traveling with Fiji airways, they will get the facility of getting offers and vouchers. If the passenger is going through a concern, they can also connect with the official representatives of Fiji airways. If any passenger wants to know the Fiji airways toll-free number but does not have the complete information regarding this, they do not need to worry; they have to read below to resolve this concern.

Issues resolved by the official representatives of Fiji airlines are:

  • Problems in flight bookings 
  • Having issues while making the payments
  • Anything lost while traveling on the flight
  • Damaged Luggage
  • A passenger is traveling with some injury
  • Get payment back on canceling the flight
  • Information about offers
  • COVID-19 regarding equerry 
  • Flight or seat upgrade

As mentioned earlier, you will get the information about the Fiji Airways Customer service email, and you can connect with these representatives anytime as they are available 24 hours.