Noteworthy Information about China Southern Airlines: Booking Process and Other Policies 

Introduction

China Southern Airlines is one of the major airlines operating in China and is headquartered in Guangzhou, Guangdong. The airline is known for various reasons, including the services and facilities it offers its customers to provide comfortable and trouble-free travel. So, choosing China Southern Airlines to travel to your destination is a good choice. Before that, it would be better for you to know more about the airline. Knowing the airline's further policies will help you shape and prepare for your travel accordingly. Go through the additional information, which is all about the policies and booking process that will be helpful for you. 

Types of cabin classes of China Southern Airlines

There are different classes that you can choose to travel in, offering different travel experiences depending on the services and facilities. These various cabin classes China Southern Airlines provide exceptional facilities and travel experience. The cost of the following cabin may vary depending on the cabin you choose, and the services and facilities. The different classes among which you can choose for your travel include:

• Economy Class 
• Premium Economy
• Business Class
• First Class 

China Southern Airlines services and facilities

China Southern Airlines offers numerous services and facilities, including online booking, check-in, in-flight entertainment, baggage, and more. In addition to all this, the airline also offers a frequent flyer program called Sky Pearl Club. So, the airline offers several services and facilities that help you to have a fantastic travel experience. To know more about the China Southern Airlines services and facilities in detail, you can go through the information, which is as follows;

Airport Services 

Seat Selection: You can select your preferred seat online or at the airport. 

Lounge Access: The airline has airport lounges for you, but only if you qualify. You can also enjoy several services in the lounges. 

In-flight services 

Entertainment: Depending on your cabin class, you can enjoy the in-flight audio and video systems, personalized products, and various entertainment options.

Catering: In Malaysia Airlines, Chinese and Western-style meals are available, so you can choose from the special catering options for passengers with specific dietary needs. 

Duty-Free shopping: The airline offers duty-free goods that are available for purchase on certain flights. 

In-flight Wi-Fi: Certain flights also offer in-flight duty-free goods for purchase, so you can use the Wi-Fi to connect with your loved ones even while flying high in the sky. 

Amenities: Other amenities include long-range international flights, which offer amenities such as cosmetic kits, toothbrushes, and other washroom supplies. 

China Southern Airlines' hub

China Southern Airlines flies to several destinations in different corners of the world. The flights are operated from its various hubs. Some of the popular hubs that schedule the China Southern Airlines flights to the various destinations. The following popular China Southern Airlines hubs are mentioned below, which you can consider when booking your flight ticket after visiting them:

• Guangzhou Baiyun International Airport
• Beijing Daxing International Airport 
• Shanghai Pudong International Airport
• Beijing Capital International Airport
• Shenshen Bao'an International Airport 
• Chengdu Shuangliu International Airport 
• Chongqing Jiangbei International Airport 

China Southern Airlines' top international destinations

China Southern Airlines travels to various international destinations, including Auckland, Manila, and other destinations in Asia, Europe, North America, and more. Here are some popular international destinations where China Southern Airlines flies, offering a fantastic travel experience to customers and flyers. So find your destination and book your flight ticket with China Southern Airlines:

• Heathrow Airport (LHR), London
• Charles de Gaulle International Airport (CDG), Paris
• Auckland International Airport (AKL), Auckland
• Ninoy Aquino International Airport (MNL), Manila
• Amsterdam Airport Schiphol (AMS), Amsterdam
• Sheremetyevo International Airport (SVO), Moscow
• Incheon International Airport (ICN), Seoul
• Narita International Airport (NRT), Tokyo
• Istanbul Airport (IST), Istanbul
• John F. Kennedy International Airport (JFK), New York City 
• Sydney Kingsford Smith Airport (SYD), Sydney 
• Los Angeles International Airport (LAX), Los Angeles 

Booking process at China Southern Airlines

Booking your flight ticket with China Southern Airlines is easy and can be done online at its official website. For this, all you have to do is follow the steps below, and then you will get the flight ticket booking accordingly and experience one of the best travels from China to the various corners of the world:

• Go to the official website of China Southern Airlines.
• Choose your travel type, arrival and departure destination, date, and time.
• Click on the search option.
• Then you will find all the available flights on the next page.
• Choose your preferred flight and the class you want to travel in.
• Proceed to the further process.
• Pay the booking amount using your preferred payment method, and complete the process. 

China Southern Airlines' cancellation policy

Yes, this is one of the services offered by China Southern Airlines, where you can cancel your flight. Before you cancel your flight, there are some rules and regulations that you must know about, which will help you during the cancellation process. You will also know your flight ticket's eligibility. The following guidelines are as follows:

• As per China Southern Airlines' 24 24-hour cancellation policy, tickets purchased within 24 hours of booking are eligible for free cancellation. If your ticket is purchased 7 days before the flight's departure, you can cancel it for free. 
• You can cancel your flight ticket within 24 hours of booking it, but you will not receive a full refund, as some cancellation charges will be applied.
• China Southern Airlines' cancellation fees are calculated based on the time of cancellation, and they increase closer to the flight departure. 
• The airline may adjust your flights due to various factors, such as weather or maintenance, and you are notified in advance if your flight is canceled by the airline. 
• You can apply for a refund for canceled flights by logging into the China Southern Airlines website and selecting the relevant booking. The cancellation charges will be deducted, and you will receive the refund using the original payment method. 
• Due to certain situations, you may allow for a free refund, such as illness, a valid medical certificate, or if you cannot fulfill your trip due to the airline's actions. 

China Southern Airlines' cancellation process 

The process of cancelling a flight ticket at China Southern Airlines is straightforward, and you can cancel your ticket online on the airline's official website. So, after going through the various cancellation rules and regulations, you can follow the steps mentioned below, and your ticket will be canceled, and you may also receive a refund for the same:

• Visit the official website of China Southern Airlines.
• Go to the 'My bookings'.
• Put your email and booking reference number to log in to your booking details. 
• Then, you will find the flight cancellation option.
• Go to the same and follow the onscreen prompts.
• Complete the process, and if eligible, you will get the refund.

About the China Southern Airlines loyalty program 

With China Southern Airlines' loyalty program, Sky Pearl Club, you can access various services and benefits that can enhance your travel experience even more. As a member, you can earn miles by flying on China Southern and partner airlines and redeem those miles for reward flights, upgrades, and other benefits. The program has different membership levels, and each offers varying degrees of perks and benefits. There are various tiers of China Southern Airlines, which are as follows:

Classic Cards: This entry-level membership tier is not associated with SKYTEAM status. However, it still offers benefits such as earning miles and points and accessing exclusive offers. 

Silver Cards: Sky Pearl card members gain the SKYTEAM Elite status that provides benefits like priority check-in, seat selection, extra baggage, and access to the SKYTEAM lounges at many airports.

Gold Cards: Sky Pearl Gold card members gain SKYTEAM Elite plus status and receive a broader range of benefits than silver card members, including SKYTEAM lounges on any SKYTEAM flights, regardless of flight class. 

How to join the China Southern Airlines loyalty program?

After learning about the several facilities and benefits of the China Southern Airlines loyalty program. If you are planning to buy but are unaware of the process, here is the process to join the Sky Pearl Club to enjoy the following perks. Then go through the information mentioned below, which will be helpful for you:

• Visit the China Southern Airlines official website.
• Go to the Sky Pearl Club loyalty program page.
• You will find the 'Register' option on the screen there.
• Click on the same, and the next page will open.
• There, you will have to fill in your personal and other details to join the loyalty program.
• Click on the 'Join the membership' and you will be a Sky Pearl Club member. 

Platinum Cards: This tier offers several benefits, including lounge access, inviting two companions, and an extra baggage allowance. With this one, you can also enjoy the preferential treatment during the flight regulations, such as catering, accommodation, indemnification, and more. 

China Southern Airlines' refund policy

After knowing about the cancellation process and policy, you must also know about the refund policy, which will help you determine your ticket refund eligibility. The China Southern Airlines refund policy includes guidelines that tell you how much refund you will get depending on your fare type, route, destination, time, and more. So the following China Southern Airlines refund guidelines are as follows:

• The refund request must be made within 13 months of the departure date.
• The refunds should be processed at the original place of purchase or where your ticket was exchanged, if applicable.
• The China Southern Airlines ticket cancellation fees may apply depending on the fare type and the specific regulations.
• You can typically initiate the refund online through your booking record. The cancellation fees will be deducted, and the refund will be transferred to the original payment method. 
• If your flight is disrupted, the airline may log you onto an alternative flight, or you can also seek a refund for overpaid amounts. 
• If the airline is responsible for the disruption, the passengers are usually entitled to a full refund without incurring the additional fees. 
• The involuntary refunds are gnarly due to the flight cancellations, significant delays, and other changes initiated by the airline. 

China Southern Airlines seat upgrade 

Seat upgrade brings you additional services and benefits that help you enhance your travel with China Southern Airlines. Yes, you can upgrade your seat very easily via the online process at the airline's official website. To learn how to upgrade to China Southern Airlines, follow the steps below. So, follow the steps and you will be able to experience the additional benefits and perks during your journey:

• Visit the China Southern Airlines official website.
• Then go to the 'My bookings' option.
• Then you have to go to your booking review after logging in.
• The upgrade option will be present on the booking summary page.
• Go to the upgrade options and follow the on-screen instructions.
• Pay the charges if asked to, and your upgrade process will be completed, and you can then experience the additional services. 

Group booking at China Southern Airlines

Group booking provides fantastic services and benefits that help enhance your travel by adding more comfort and security. One of the other benefits you get when you book as a group at China Southern Airlines is that you have to pay less than the standard fare. But there are some of the group booking rules and regulations that you must know about, which are as follows:

• The online group booking system generally limits adult passengers to up to 9 passengers, including children and infants. Specifically, the total number of children under 5 and infants cannot exceed 3.
• If your group exceeds the system's maximum allowance, you must book through a China Southern Airlines ticket office or call its customer support executive.
• Some group offers require a minimum of 2 or more travelers. 
• For the group travel offers, you can go for the booking, which is required.

Pet Policy of China Southern Airlines

Understanding your love and the importance of your pet, the airline offers you the service of traveling with your pet. There are several rules and some restrictions that you must know about to have a smooth and trouble-free journey. The following are guidelines for pet travel at China Southern Airlines:

• Cats, dogs, and birds are small living animals transported as baggage by China Southern Airlines.
• Animals that are too small or too big, or may pose a risk for transportation, as well as wild animals, creatures with a repulsive appearance, and offensive animals, are not considered small animals and are not allowed to be transported as baggage.
• The aggressive dog breeds are prohibited from using luggage transportation.
• You can consign pet animals, provided they apply at least 24 hours before the departure for the domestic flight or 48 hours for the international flight. Also, approval from CSAIR is required for the consignment.
• China Southern Airlines does not allow small creatures to be carried on connecting flights. 
• You must provide an animal quarantine certificate from a quarantine department at the country level or higher. 
• Small animals must be carried in a suitable and sturdy metal, wood, or tough plastic carrier to avoid any inconvenience at the airport. 

China Southern Airlines' name change and date of birth change policy 

China Southern Airlines generally does not allow you to change a name or a date of birth on your ticket after booking. The most common thing you can do for this is cancel your booking and rebook the flight. You must read the information about the name and date of birth change, as mentioned below. Read the following and know if you are eligible to change the name on China Southern Airlines:

• If you are married, divorced, or have a court order, you can cancel your ticket and rebook it with your new name. 
• The cancellation fee may apply during the process depending on the fare type, route, and destination. 
• The same applies to your date of birth: You can first cancel your ticket and then rebook it, correcting your date of birth.
• There may be some charges applied for the date of birth change process that you will have to pay. For more information, you can also connect with the customer support of the airline and under 

FAQs 

Can I change the China Southern Airlines ticket if purchased from the agent?

If you can change your ticket, it depends on the cabin class you are travelling in and whether the ticket varies across the different sales channels. You can contact the agent to address the change.

Can I only change my flight online if other passengers are on the same flight as me?

You are allowed to apply for a change of flight for yourself, but you are only permitted to change the time, not the flight segment. For more information, you can also contact the airline's customer support. 

Can I add my pet after if my ticket is already booked with China Southern Airlines?

Yes, you are allowed to add a pet to a ticket that has already been booked with China Southern Airlines. However, you must do it in advance by calling the airline's customer service team at least 72 hours before your flight. 

How do you make a group booking at China Southern Airlines?

Group bookings at China Southern Airlines can be made by using the promotional code for group travel offers on its official website or by contacting its Customer service. 

How do you get a free upgrade at China Southern Airlines?

You can get a free upgrade using your Sky Pearl Club miles, early check-in, or negotiating with the airline's customer service staff. The upgrade will be based on the availability of the seats you want. 

What is the China Southern Airlines cancellation fee?

The cancellation fee at China Southern Airlines varies depending on the fare type, route, and destination. To avoid paying a fee, you can cancel a flight ticket within the 24-hour booking period.