Everything You Need To Know About Croatia Airlines

Croatia Airlines, certified as a three-star Airline, is one of the most famous airlines in the world. Established in 1989, it flies to 29 international and eight domestic destinations, offering top-level services to passengers worldwide. Croatia Airlines has thirteen aircraft and is headquartered in Zagreb, Croatia. The airline provides comfortable, high-quality seats and all the amenities that a passenger requires on the flight for a long or short journey. Croatia Airlines takes necessary measures to fulfil the needs of all types of travelers, from catering to cleanliness on board, to make the travel experience safe and pleasant. To know the facilities and services provided by Croatia Airlines in detail, you can refer to this article and gain complete knowledge from booking to travel. 

Croatia Airlines Hubs

Croatia Airlines' hub airport is Zagreb International Airport, which serves a large number of passengers to the cities of Zadar, Dubrovnik, and Split. 

Croatia Airlines Top International Destinations 

Croatia Airlines has more than 27 international destinations, serves global passengers, and has proved to be a preferred airline for many. However, the most prominent destinations for which the airline provides frequent service are mentioned below.

• Tirana (TIA)
• Vienna (VIE)
• Brussels (BRU)
• Prague (PRG)
• Copenhagen (CPH) 
• Paris (CDG) 
• Athens (ATH)
• Berlin (BER)
• Rome (FCO)
• Barcelona (BCN)
• Sweden (ARN) 
• Switzerland (ZRH)
• London Heathrow (LHR)

Code Share Partners of Croatia Airlines

In this highly globalized world, interconnecting flights have played a major role in making air travel easy for millions of passengers flying to various destinations. The mutual agreement between the airlines enhances coordination in air travel, making traveling convenient for global passengers, especially during connecting flights. Croatia Airlines, being a member of the Star Alliance, also has several code-share partners, which are mentioned below. 

• Aegean Airlines
• Air Canada Airlines
• Air China Airlines
• Air India Airlines
• Air New Zealand Airlines
• All Nippon Airways
• Austrian Airlines 
• Avianca Airlines
• Brussels Airlines
• Copa Airlines
• Egyptair Airlines
• Ethiopian Airlines
• Eva Air Airlines
• LOT Polish Airlines
• Lufthansa Airlines
• Shenzhen Airlines
• Singapore Airlines
• South African Airways
• TAP Air Portugal Airlines 
• Thai Airlines 
• Turkish Airlines
• United Airlines

Croatia Airlines Classes and Their Facilities

Like most airlines, Croatia Airlines also offers different class seats to meet the requirements of passengers from various economic backgrounds. However, Croatia Airlines has a slightly different structure, allowing passengers to select different ticket types within economy and business class. To understand in detail the various categories between and within the economy and business class of Croatia Airlines, read the description of the classes and services given below. 

Economy Class: Croatia Airlines offers three types of tickets in Economy class: FlyEasy, FlyOpti, and FlyFlexi. Each offers slightly different services depending on the fare price and travel destination. If you want to book your ticket at a reasonable price and make your journey easy, then you can consider booking your flight in Croatia Airlines' economy class, which offers a wide range of facilities. 

Facilities Provided in the Croatia Airlines Economy Class

• Change of booking within the paid fare class is available for 20 EUR-60 EUR. For FlyFlexi ticket passengers, the service is free. 
• Economy class passengers can opt for a seat upgrade by paying the difference in fare. 
• FlyFlexi passengers can avail of refundable tickets with a deduction of some charges. 
• A cabin baggage size of 1 x 8kg in Economy class is permitted on Croatia Airlines. 
• The economy class of Croatia Airlines provides delicious meals and beverages on international flights.  

Business Class: There are two types of tickets provided under the Business class of Croatia Airlines: FlyBWise and FlyBizz. Both the tickets provide top-quality service to their passengers during their journey. From cozy seats to fine dining in the sky, Croatia Airlines' business class services will not disappoint its passengers in having a memorable experience. Read the services provided by the business class in detail, as mentioned below: 

Facilities Provided in the Croatia Airlines Business Class

• The seat reservation facility is free for business class on Croatia Airlines. 
• For business class, meals and beverages are provided on international and domestic flights. 
• The cabin baggage allowance is 2 x 8kg, and checked baggage is 1 x 23kg in business class. 
• FlyBizz ticket is entitled to a refund without any charges, depending on the time of cancellation. 

Croatia Airlines' Booking Process

There are several ways to book a ticket. Let's discuss the most convenient one, which is the online method, which can be done from anywhere in the world. Croatia Airlines offers tickets at reasonable prices for budget-friendly travel and expensive ones for elite passengers to travel comfortably. Refer to the booking process mentioned below for a step-by-step guide before purchasing your ticket. 

• Visit the official website of Croatia Airlines.
• Enter your destination, departure city, date, and other details as asked. 
• Click on "Search" to view the available flights.
• The timings, seats, and fare of the flight will appear. 
• Select the flight and click on "Continue".
• After that, fill in your personal and contact information. 
• Click "Continue" and make the required payment.
• You will receive an email upon completion of the booking. 

Croatia Airlines Change or Cancellation Policy 

In case you need to change or cancel your flight due to an emergency or unavoidable reason, Croatia Airlines provides the service of changing and cancellation of your ticket under certain provisions. If you face the similar situation in future, then read the policies given to avoid any misinformation. 

• Before requesting a change or cancellation, make sure that your ticket has been confirmed. 
• Depending on the ticket type, a penalty of 10-60 EUR will be charged for a change request, or more if a higher-class seat is allotted. 
• Croatia Airlines allows changes before the intended flight's departure, and the cost of the change should be paid within 24 hours.
• Domestic flight tickets for Croatia Airlines cannot be changed to international ones. 
• Tickets should be canceled before the flight's departure date by paying a fee of around 13EUR, depending on the fare type and time. 
• There is no cancellation penalty for Business Class- Fly Bizz for both domestic and international flights. 
• Tickets bought at a low price or with discounts on Croatia Airlines are usually not eligible for change or cancellation. 

Croatia Airlines Change or Cancellation Process 

If you need to change your flight or cancel your ticket due to unforeseen circumstances, you can contact the Croatia Airlines office. A dedicated customer service team is available to guide you through the process of changing or canceling your ticket. You can also send a request for change or cancellation via email at flyonline@croatiaairlines.hr. Before contacting customer support, make sure you keep your booking number and details at hand, and make the payment as required for the change or cancellation cost. 

Croatia Airlines Loyalty Program

Croatia Airlines offers an award program called Miles to its passengers and frequent travelers. In this program, you earn points and redeem them while booking flights in a short period, shopping, renting a car, or getting award flights, gift cards, baggage sets, and more. If you also want to earn similar points for easy travel, then consider joining the loyalty program provided by Croatia Airlines. Read the paragraph below to understand the process of joining the loyalty program and its several advantages. 

How To Join the Croatia Airlines Loyalty Program?

• Open the official website- https://www.croatiaairlines.com/
• Click on the "Menu" bar on the right-hand corner of your screen. 
• Go to the "Offer" section.
• Select "Miles & More" from the dropdown. 
• Click on "Become a member and start collecting your miles now!" 
• A form will appear, and you will enter all your details step by step. 
• Click on "Continue" to complete your account registration. 
• A code will be shared with you through your registered email. 
• Use the code for future translation and enjoy the benefits. 

What Are The Benefits of Croatia Airlines' Loyalty Program?

Croatia Airlines' loyalty program members enjoy different statuses based on their cards, such as Frequent Traveller, Senator, and HON Circle, which offer varied benefits. The several advantages of becoming a member of Croatia Airlines' Loyalty program are discussed below in detail. 

• The Croatia Airlines Loyalty Program members are given the benefit of priority Check-in. 
• While booking the tickets, the loyalty members are also provided with higher priority on the waiting list.
• Frequent travelers get access to an exclusive lounge at the airport to rest comfortably. 
• If you join Croatia Airlines' loyalty program, you will receive status benefits on all Star Alliance flights.
• Car rental and driving service partners are available for frequent travelers. 
• Free advanced seat selection is allowed for Senator and HON Circle cardholders.
• The members are entitled to an increased free baggage allowance while traveling. 
• There is no transportation charge for the Golf bags for loyalty benefit members. 
• Exclusive hotline service is available to all Croatia Airlines Loyalty program members. 

Croatia Airlines Refund Policy

If you have canceled your flight and are wondering whether you are eligible for a refund, you should read the following provisions to understand them in detail. Additionally, Croatia Airlines might cancel the flight in some situations; therefore, knowing the refund policies will help you understand passengers' rights. 

• In Croatia Airlines, a refund is possible for business class tickets, i.e., for Fly Bizz.
• If you are denied boarding due to overbooking, you are entitled to a full refund with compensation depending on the scheduled flight distance. 
• In case Croatia Airlines cancels your scheduled flight for any reason other than extraordinary situations, you are eligible for a refund or re-routing. 
• You are required to send a compensation claim to the Croatia Airlines Customer Support team to get a refund of your ticket.
• If you booked your flight by paying additional services and Croatia Airlines cancels the flight, your refund will include all the extra costs. 

Croatia Airlines Seat Upgrade Process 

After booking your flight, if you do not like the seat allotted to you or you want to change it to a better one, you do not need to worry. Croatia Airlines provides the flexibility to upgrade your seat by paying a certain charge by visiting their website or by contacting the customer center. Refer to the process below to understand the online seat upgrade process in detail. 

• Visit the official website of Croatia Airlines.
• Click on the "Menu" section on the homepage.
• Go to the "Plan & Book" side.
• Select "My Bookings" from the options.
• Enter your e-ticket or booking reference number and last name. 
• Click on "Search," and your booking details will appear.
• Select the option for seat upgrade or change.
• Choose the seats available and make the required payment.
• You will receive a seat upgrade confirmation email if your transaction is successful. 

Croatia Airlines Pet Policy 

If you own a pet and want to take it on a flight journey with you, understanding the airline's pet policy is necessary before proceeding to book the ticket for the pet. Croatia Airlines also provides the opportunity to carry your pet while traveling by air. So, read the terms and conditions mentioned below to follow the guidelines while taking your pet. 

• Animals, including dogs and cats, can be carried inside a pet carrier in the Croatia Airlines cabin. 
• As per the pet policy, the animal's total weight with the carrier should not exceed 8 kg.
• Only one pet per passenger is allowed inside the cabin, and the carrier should be kept below the seat in front of the owner during the flight. 
• The carrier should be waterproof at the base, and its size should not exceed 115 cm; the approximate dimensions are 80x55x55cm. 
• The pets that are not allowed to travel in the cabin are sent through the baggage hold under certain conditions. 
• If you want to take your pet along with you, then the booking should be done in advance, and additional charges will be applied. 
• There is no option to do the booking for a pet online, but you need to contact the Croatia Airlines sales offices to make the reservation. 
• The price of pet transportation in a cabin ranges from 40 EUR to 70 EUR, and carrier transportation charges around 50 EUR—150 EUR, depending on the flight. 

Name and Date of Birth Change Policy in Croatia Airlines

While booking the flight, it is always recommended that you check and fill in the critical details with the utmost precaution. Several airlines may or may not allow for changes in name or other information after the confirmation of the booking. However, Croatia Airlines provides the flexibility to change your name before or after the ticket confirmation. Read the provisions for name change below if you need or require to make changes in the future. 

• In Croatia Airlines, changes in name and date are allowed before the flight's scheduled departure. 
• Changes of name and date are allowed on tickets booked through the Croatia Airlines website, with the booking number starting with the code OU or 831. 
• A maximum of three characters in the name are allowed to be changed. 
• The passenger's title is eligible to be changed on the flight ticket. 
• The addition of surname, middle name, nickname into the correct name, etc, is allowed. 
• Name updates before ticketing are free of cost; however, name changes would cost around 15 EUR-20 EUR. 
• After the ticket is issued, a name update will cost 13 EUR-70 EUR, and a name change will cost 30 EUR-120 EUR, as per the flight.
• As Croatia Airlines has not mentioned anything explicitly about the Date of Birth change policy, you may not be able to make changes to it. 
• For FlyFkexi ticket holders, name updates and changes are free of cost, except for domestic flight name changes.

Croatia Airlines Group Booking

If you are deciding to travel in a group for a domestic or international trip and facing difficulty getting a seat together, there is no need to worry. Croatia Airlines provides group reservation service to its passengers who are traveling in a group of a minimum of 10 members. You can request a group booking by either calling Customer Service or emailing them at contact@croatiaairlines.hr, providing the travel details of all the passengers, departure date, and destination. The Croatia Airlines staff will respond to your request and offer you a quote. If all of your requirements for the given flight match, then you can make the required payment to confirm your group booking. There are discounts available for group bookings, such as children being charged only 75% of the fare and infants 10%, which does not include airport tax. 

Croatia Airlines Types of Discounts and Offers

Every airline offers exciting discounts and offers to its passengers. Likewise, Croatia Airlines offers several discounts to its customers flying domestically or internationally. A few worth mentioning Croatia Airlines' discounts are described below. Read them, and you can also take advantage of the benefit next time you book a flight with Croatia Airlines. 

Families With Children Offer: All Croatia Airlines international flights offer a 100% discount for children up to the age of 2. Children from the age of 2 to 12 get a 50% discount on the airfare, subject to specific terms and conditions. This special offer to families with children is provided to ease the fare burden and make the travel smooth. 

Youth Discount: During the promotional period, Croatia Airlines offers a 25% youth discount to its young passengers aged 12-24 on all domestic and international flights. The unaccompanied minors between the ages of 12 and 18 years can travel on special requests made by parents or guardians on certain flights. 

FlyOnline Club: Croatia Airlines provides a rewarding program called FlyOnline Club for passengers who use the FlyOnline service. When you book your ticket frequently with this feature five times, you will get one free award ticket. This offer is for passengers who book flights online regularly and can enjoy the benefits provided by the FlyOnline Club. 

Fly & Drive Discount: This is a co-branding offer from Croatia Airlines. While visiting various tourist attractions, you will get a 15% discount on a flight ticket along with 15% discount for renting a car. This offer allows passengers to enjoy the benefits of both flying and driving. 

How to Use Croatia Airlines Discount Code?

• Visit the official website of Croatia Airlines.
• Enter all your details, such as destinations, flight type, and departure date.
• Click on "Search," and available flights will appear. 
• Choose your flight and check if the discount code is applicable. 
• In the payment section, add the coupon code and complete the payment.
• You will receive an email regarding the booking confirmation. 

Croatia Airlines Last Minute Deals

Last-minute deals allow passengers to choose flights on their desired date at a discounted rate. Croatia Airlines provides various ways to take advantage of last-minute deals while purchasing your ticket. Refer to the available options given by Croatia Airlines to access exclusive last-minute deals at your fingertips. 

• If you make an advance booking, you will be able to take advantage of last-minute deals with Croatia Airlines for domestic and international flights.
• Loyalty members will also enjoy the exclusive benefits of last-minute deals while making a reservation with Croatia Airlines. 
• After becoming a member of the Fly Online club, you will get updates on the discounts and deals that Croatia Airlines has to offer. 
• When you subscribe to the Croatia Airlines newsletter, you will receive information about Croatia Airlines' ongoing and upcoming deals in your email, from booking to additional services. 
• The mobile application of Croatia Airlines will also send notifications of last-minute deals. You can download the app and make the required booking at a discounted rate. 

International Travel Rules in Croatia Airlines

There are basic and general rules for all passengers taking international flights. If you read the travel rules prior to visiting the airport, then it was it will cause less confusion and chaos. Read the guidelines given below to understand the International travel rules of Croatia Airlines. 

• For International travelers on Croatia Airlines, a valid passport is needed as per the requirements of the destination. 
• Check beforehand whether a Visa is required to travel to that place and apply for it before booking the flight.
• It is advised to carry a health certificate with you to the airport to avoid any problems while checking in or traveling. 
• Carry all the documents you entered while booking a flight. Failure to produce the required document when asked might result in your refusal to enter. 

Cheapest Time and Date of Booking a Croatia Airlines Flight

Croatia Airlines provides the "Best prices calendar" service to find the cheapest flights. Generally, it is best to book a flight a few months before the departure date, during the off-season when the demand is low, to get the cheapest price. But with the best price calendar service offered by Croatia Airlines, you can go to their website, enter your departure and destination cities, and click on "best prices" to check the cheapest indicative fare available. The calendar displays the flight for the upcoming 361 days for round-trip flights. 

Frequently Asked Questions (FAQs) 

1. Can our booking be upgraded on Croatia Airlines? 

Yes, Croatia Airlines offers services to upgrade your ticket to business class. There are several ways to upgrade your booking, but the most convenient is to visit the Business class upgrade section on Croatia Airlines' official website and enjoy the various benefits it offers. 

2. Which pets are allowed on Croatia Airlines?

Cats and dogs are allowed in Croatia Airlines' cabins, as per the rules and guidelines mentioned in the pet policy. They must be taken in a pet carrier under the supervision of their owners. If you own pets other than cats and dogs, you can contact their customer support for assistance. 

3. Are meals provided on Croatia Airlines? 

Yes, Croatia Airlines provides savoury meals and drinks on long and short domestic and international flights. You can also order special meals up to 24 hours before flight departure, as per your request for your nutritional requirements. 

4. Does Croatia Airlines offer services to special category passengers?

Yes, Croatia Airlines provides services to special category passengers like reduced mobility travelers, unaccompanied minors, families with children, and pregnant women who require greater assistance before, during and after the flight. 

5. How much is the cancellation charge for Croatia Airlines? 

Croatia Airlines charges cancellation fees of around 13EUR, depending on the type of fare, flight, and cancellation time. However, as per the cancellation policy, there might not be any cancellation charge for most flights if the cancellation is made within the mentioned time.