All About Mauritius Airlines: Cancellations, Refunds, Pet Travel, Group Booking Policies or More

Mauritius Airlines, or Air Mauritius, is a famous airline of Mauritius. It was founded in 1967 and is headquartered in Port Louis, Mauritius. The airline's main hub is at Sir Seewoosagar Ramgoolam International Airport. The airline operates flights to over 40 destinations, offering a comfortable experience. You can choose Mauritius Airlines for your next trip. Still, before that, you must be aware of the critical information provided by Mauritius Airlines so that you do not have any doubts and can travel to your destination without facing any inconvenience during the journey. 

Types of Classes of Mauritius Airlines and their facilities

Muaritous Airlines offers a comfortable travel experience with several services and facilities in its different travel classes. Here is the information about the Mauritius Airlines travel classes and their facilities that will help you to know more about the airline's travel experience:

Economy Class: It is the basic one, but here you will feel the warmth and the best hospitality that Mauritius Airlines offers. Here are the facilities that you get while traveling in the Mauritius airline economy class:

• Comfortable seat: You can complete your journey in the comfort you get with the economy seat of Muaritus airline, having the recline option and enough legroom to stretch and relax.  
• Tasteful meals: Mauritius Airlines offers delicious food and snacks that will make your journey more delightful. 
• In-flight entertainment: now, when you are getting food and comfort, the only thing you need is the entertainment that will lift your travel experience. Yes, you can enjoy movies, TV shows, and more. 

Business Class: This Mauritius airline travel class includes additional services and benefits to provide a premium travel experience. From the time you enter the airline to the boarding time, you can feel the effect of purchasing a ticket with Mauritius Airlines. Here are the facilities that you get while traveling in this class:

• Fully flat seat: In business class, you get fully flat beds, which provide the most relaxing journey. All you need is at your fingertips, like you can adjust your light or reading lamp and also get noise-cancelling headsets. 
• Welcome drinks: The staff on the aircraft welcome you with a welcome drink, which is a good gesture to start your journey. 
• Spacious cabin: This spacious cabin feels luxurious, and all the essentials are within reach, such as the power outlets for charging your devices. 
• Delightful food and beverages: Taste the flavourful meals prepared by the skilled chefs, and you can also choose a wine to enjoy during your journey, elevating your travel experience. 
• In-flight entertainment: The Mauritius Airlines business class entertainment system gives you full control to watch the show of your choice to make your journey more interesting. 
• Amenity kit: You get the Amenity kit, which contains accessories, including lip balm, hand cream, dental kit, and more. 

Mauritius Airlines hub

Mauritius Airlines offers flights to many destinations from its main hub, Sir Seewoosagar Ramgoolam International Airport. To make a reservation, you can visit the reservations counter at the Airport. 

Top international destinations of Mauritius Airlines

Mauritius Airlines is an international airline that flies to famous international destinations in Europe, Africa, Aia, and Australia. So you can find out about the destination you want to fly to and reserve a seat on the Mauritius Airlines flight. The following top international destinations include:

• London Gatwick Airport (LGW), London
• Charles de Gaulle Airport (CDG), Paris 
• O.R. Tambo International Airport (JNB), Johannesburg
• Kuala Lumpur International Airport (KUL), Kuala Lumpur 
• Changi International Airport (SIN), Singapore
• Leonardo da Vinci–Fiumicino Airport (FCO), Rome 
• Perth Airport (PER), Perth

Code Share Partners of Mauritius Airlines

Mauritius Airlines has a codeshare agreement with some airlines. This agreement helps airlines expand their fleet networks and provide flights to more destinations. The codeshare agreements enable you to book connecting flights to many other destinations. The partner airlines include:

• Air France/KLM
• Emirates 
• Air Canada 

Mauritius Airlines Booking Process

Booking with the Mauritius airline is an easy process that can be completed within a few minutes. To book your flight with Mauritius Airlines, you must follow some steps online at its official website. Understand and follow the steps, as mentioned below, and you will be able to book a reservation at Mauritius Airlines:

• Visit the official website of Mauritius Airlines.
• In the book section, mention the required details, such as the arrival and departure destinations, date, time, and number of passengers.
• On the next page, you will see all the available flights. 
• Choose the flight and fare type accordingly.
• Proceed to the booking process following the onscreen prompts.
• Finally, make the booking payment using your preferred method, and the process will be completed.

Change or cancellation policy of Mauritius Airlines 

Mauritius Airlines offers a flight change or cancellation service with which you can cancel your reservation, but under some guidelines. There are some rules and regulations that Mauritius Airlines imposes that you must know about, as it will help you understand these services, and you will be able to see the type of your ticket and the best time to cancel it. The Mauritius Airlines cancellation policy includes:

• You can change or cancel your Mauritius Airlines ticket within 24 hours of booking, and you will not be charged for the change or cancellation. 
• If you cancel your ticket after 24 hours of booking, you must pay some charges. The change fee may be the difference in fare if the ticket is higher priced. The cancellation fee will depend on your fare type and the route you are traveling to. 
• Under the flexible policy, you can change your destination and rebook the ticket, and the fees for these are waived. 
• When you cancel your ticket after using a portion of it, the difference between the fare paid and taxes and fees for the used portion is returned. 
• You also get the voluntary refunds in some cases, and you may have to pay a small fee after the 24-hour window. 

Mauritius Airlines Change or Cancellation Process 

Mauritius Airlines understands that some changes may occur in your plans and provides you with the cancellation and change service. Canceling or changing your Mauritius Airlines flight is easy; you can complete it within a few minutes. If you are unaware of the process of how you can change or cancel your ticket, then here are the steps that you can follow to make the required modifications or cancel your ticket:

• Visit the official website of Mauritius Airlines.
• Go to the Manage my Booking option, which is visible on the screen.
• Enter your booking reference number and last name.
• Click on the continue option.
• Then you will be taken to your booking review page.
• There you will see the change and the fight cancellation option.
• Choose accordingly and follow the onscreen guidelines.
• Pay the charges if asked to and complete the process.
• You will get a refund of your ticket if you are eligible. 

What is the Mauritius Airlines loyalty program?

Mauritius Airlines offers you the loyalty program named 'Kestrelflyer'. It provides access to an enhanced travel experience with the exclusive services and benefits you get when you join the Mauritius Airlines loyalty program. With this, you can enjoy the luxury of baggage allowance, lounge access, priority check-in and boarding, and more. Overall, the Kestrelflyer unlocks a world of travel privileges for you, and you can get the most unforgettable travel experience. To know more about Mauritius Airlines, you can also review the information, including the joining process and its benefits. 

How to join the Mauritius Airlines loyalty program?

The process of joining Kestrelflyer is straightforward, and you can do so online within a few steps, which you can find below. All you have to do is follow the steps mentioned to get access to exclusive services and perks. The following steps are as follows:

• Go to the Mauritius Airlines' official website.
• Then, reach out to the Kestrelflyer Program page.
• There you will see the 'Join us now' option.
• Click on the option and you will be on the next page/.
• You must fill in the required information, including your personal and other details.
• Then click on register, and you will complete the process of joining the Kestresflyer program.

Mauritius Airlines loyalty program benefits

When you join the Kestrelflyer program, you can access fantastic benefits and perks that improve your travel experience. So, before joining the loyalty program, you can find out about the following benefits and perks, as well as the best reasons to join the program. Its different tiers include different benefits, which are as follows:

Red Card

• You can earn miles and redeem them for free award tickets, upgrades, and additional baggage allowance. 

Silver Card

• You can book your preferred seat at no extra charge before your flight on Mauritius Airlines.
• You get the additional baggage allowance.
• You get the priority check-in and boarding service.
• Around 50% of your nominees ' travel miles will be added to your Kestrelflyer account.
• The lounge in Mauritius offers facilities, including breakfast, from 5:30 a.m. to 10:00 a.m. daily. 

Gold Card

• Gold cardholders receive all the benefits of Silver card members and about 50% tier bonus miles on Mauritius flights.
• You get complimentary access to the Mauritius Airlines lounges, where you can relax. 
• An additional baggage allowance of up to 1 extra piece of 23 kg is allowed to destinations such as Paris, London, Geneva, Perth, Delhi, Mumbai, Johannesburg, and more. 

Mauritius Airlines Refund Policy

Now that you know you can cancel your Mauritius airline flight ticket, the question about the refund of your ticket may arise. You can obtain a refund after canceling your flight ticket, but there are some conditions that you can find below. These refund terms and conditions will help you to know if your ticket is refundable:

• If you cancel your flight ticket within 24 hours of purchasing it, you may receive the full amount of your ticket as a refund. 
• When you cancel your ticket 24 hours after booking, a portion of your refund will be deducted. The refund amount will depend on your fare type, route, and the time you cancel your ticket.
• For voluntary cancellations, your ticket refund is calculated based on the fare, taxes, fees, and the applicable service charges or cancellation fees. 
• You may not get the refund if you make a cancellation request after the validity of your ticket has expired. 
• If the Mauritius airline cancels a flight or fails to operate it according to the schedule, you will obtain a full refund if you miss your connecting flight due to the airline's fault. 

Mauritius Airlines Seat Upgrade 

Mauritius Airlines lets you enhance your travel experience with its 'UpgradeNow' option on its official website. However, there are some terms and conditions, and to know if you are eligible for the upgrade or not, you must know about the upgrade guidelines, which are as follows:

• The Mauritius airline permits you to elevate your travel by upgrading your Mauritius ticket from the class of travel if booked initially with the Mauritius airline to a higher class.
• From the day you purchase your ticket, you can make offers on Mauritius Airlines' official website or through the Mauritius contact center.
• Not all tickets are eligible for the seat upgrade, and it also depends on the seat availability you require. 
• You can also specify the price you will pay for the upgrade. If the airline accepts your offer, Air Mauritius will confirm the upgrade by email no later than 8 hours before your flight's departure.
• If you have requested any special email, it will be transferred from the original class to the upgraded one. 
• When you upgrade to the business class, you can access various benefits, including the airline lounge. 

Mauritius Airlines Pet Policy 

Pets are an essential member of your family, and Mauritius Airlines understands that you cannot leave them behind alone when traveling to a new place. So you can bring your pet on a Mauritius airline flight. Still, before that, you must know about the following pet travel guidelines that are imposed by the airline to make your travel smooth with your pet without any inconvenience:

• You must ensure that your pet is in good health and vaccinated to avoid any inconvenience. You must also bring up-to-date vaccinated certificates and all relevant documents. 
• The airline may have special conditions for specific animal categories, such as bulldogs, bull terriers, and Burmese cats. 
• If you have made the prior reservation and provided all required documents, your pet can travel without any issue from Mauritius as checked baggage. Before that, know the rules of the country you are visiting.
• Domestic animals of unusual sizes, reptiles, and rodents must be carried as cargo only.
• The airline also provdie the service of solo pet travel, and the shipping costs of the animal depend on the pet's combined weight, container, and food in the aircraft hold. 

Name change or corrections and date of birth change policy of Mauritius Airlines

Mauritius Airlines does not permit you to change the full name, but it still allows you to make minor corrections unless there is a significant legal reason. So before going to make changes like these, you must be aware of some critical information bout the same. Some of the essential guidelines for name change, date of birth change at Mauritius Airline are as mentioned below:

• The airline allows you to make minor corrections, such as fixing the spelling mistakes in your name.
• You can request the airline to legally change your name by marriage only after you provide them with the required documents, such as the marriage certificate, court order, etc. 
• The name corrections on your ticket may incur some fees that you must pay to the Mauritius airline.
• The name changes from person to person are not allowed at Mauritius Airlines. 
• Please review your details after you complete our booking. If your date of birth is incorrect, you may change it immediately. 

Mauritius Airlines Group booking policy

Mauritius Airlines offers group bookings so you can travel with your friends and enjoy together, feeling more secure and comfortable throughout the journey. The airline has some group travel rules that are essential to know to avoid any inconvenience and to prepare for the best group travel. The following guidelines are as follows:

• Air Mauritius allows you to book group bookings for up to 10 or more adult passengers traveling on the same flight. 
• The airline provides different benefits when you book as a group, including group fares and the support of its dedicated sales team. 
• You can also change your group booking name before your ticket is issued. 
• You can also request your preferred meal on the flight at least 48 hours before departure. 
• If you are traveling with any children or infants, then only the adults will be counted as part of the group. 
• If you have any questions or want more detailed information, you can email the airline at reservation_mru@airmauritius.com and get the required information or answers. 

Types of Discounts & Offers provided by Mauritius Airlines 

Grab the most discounted fares with the help of some of the discounts offered by the Mauritius Airlines. These can help you save a good portion of money. Some of the most important discounts include:

Student discount: Students between the ages of 15 and 29 may qualify for offers and deals by booking flight tickets online after checking the eligibility criteria. You may need to provide the airline with the required documents. 

Senior citizen discount: If you are over 60 years of age, you can take advantage of various deals and discounts that offer a significantly discounted fare.  

Special fares: Mauritius Airlines provides you with multiple special fares and deals to its loyalty program members. So if you are a loyalty program member, you can access the special fares that allow you to get a ticket at the cheapest rate. 

Promotional discounts: Mauritius Airlines currently offers some promotional offers and deals. So if you make the booking at the last moment, you can check for any promotional deal and use it to get the cheapest travel. 

Festival discounts: You get discounts and deals when the festivals are near. So you can also use them if you plan to book a flight ticket near the festival and travel to your destination without spending much. 

How do you use a Mauritius Airlines Festival coupon?

Using a coupon code when booking with Mauritius Airlines is very easy. You can easily use the code to book an online ticket with Mauritius Airlines. To understand its process, you can go through the steps mentioned below and find out how to use the festival coupon at Mauritius Airlines:

• Visit the official website of Air Mauritius.
• Proceed to booking by choosing your itinerary, including the destinations, date, and time.
• Then you will get the section to fill in your coupon code.
• Enter your promo code there.
• Then, search for the flights.
• Choose your preferred flight with the best price.
• Review and follow all the onscreen guidelines.
• Go to the checkout page and pay for the discounted fare using a valid credit /debit card or another accepted payment method.  

Mauritius Airlines Last Minute Deals Tips

Booking at the last moment may result in getting the most expensive flight tickets. But to prevent this, here are some last-minute deals you can get by using the following last-minute tips. These tips will help you get the ticket at a cheaper price, even when you are purchasing at the very last moment.

• Subscribe to the Mauritius Airlines newsletter to get notified when there are any flights with cheaper and better prices. 
• Join the loyalty program of Mauritius Airlines so that you get access to some exclusive offers and deals that can provide you with the best fares and discounts. 
• Always make sure to check the social media pages of Mauritius Airlines to get information about every update, offer, and deal. 

Mauritius Airlines International Travel Rules 

It is essential for you to know about some of the critical international travel rules imposed by the Mauritius airlines so that you do not have to face any problem at the airport. Some essential international travel rules include:

• You should have a passport and an equivalent valid travel document for your trip. 
• Your passport must be valid for at least six months after the return date.
• A visa is required, depending on your nationality. 
• If you want a visa, you must apply through the country's embassy or high commission. You can visit their official website or consult your local consulate to learn more about this process. 

Cheapest Time & Date of Booking a Flight with Mauritius Airlines

The cheapest time depends on the destination you are traveling to and when you book your reservation. To get the cheapest flight, you can practice booking flights during the off-peak season according to your destination, and you will get affordable flight tickets. Besides this, you can also book your flight ticket on cheap weekdays, generally Tuesdays and Wednesdays, as not many people book flights during these days, and you get a ticket at more affordable rates. 

Frequently Asked Questions

What are Mauritius Airlines' cancellation charges?

The Mauritius Airlines' cancellation fee varies depending on the fare type you are traveling on and the route and destination you are traveling to. If your ticket is refundable, then you may have to pay charges from 25% to 50% of the ticket price. 

How do I get a free upgrade with Mauritius Airlines?

You can easily obtain the free upgrade by joining Mauritius Airlines' frequent flyer program or using other strategies, such as making an early check-in. 

Does Mauritius Airlines offer a Military discount?

Mauritius Airlines does not directly offer the Military discount. However, you can still grab significantly discounted fares by other options, such as being a loyalty program member or searching for other special and promotional deals. 

Can I change the name on my Mauritius Airlines ticket?

Mauritius Airlines does not allow name changes unless you have a solid and legal reason for them, including a marriage, divorce, or other situation. 

How do you book a flight with Mauritius Airlines with a pet?

If you want to book a flight with your pet on Mauritius Airlines, you must request this during your flight booking. You can also contact the Mauritius Airlines cargo office and make a request for pet travel.